Official Helpline & Dispute Resolution

How to File a LESCO Complaint

Encountering power outages, erroneous meter readings, voltage fluctuations, or billing discrepancies? Here is the step-by-step guide on how to register complaints through LESCO's official channels and escalate unresolved disputes.

24/7 Call Center

118

Dial 118 directly from any mobile or landline across Lahore, Kasur, Sheikhupura, Okara, and Nankana Sahib.

SMS Outage Alert

8118

Send your 14-digit Reference Number via SMS to 8118 to report local line faults or unscheduled load shedding.

NEPRA Complaint Portal

nepra.org.pk

Escalate unresolved disputes directly to NEPRA's Consumer Affairs Division for formal regulatory intervention.

1. Official LESCO Complaint Channels

The Lahore Electric Supply Company (LESCO) provides multiple registration pathways depending on the urgency of your issue:

Option A: Helpline 118

Call 118 for immediate technical emergencies, dangerous sparks, fallen wires, transformer breakdowns, or sudden blackout outages. Customer service agents log your complaint into the centralized dispatch database and assign a tracking ticket number to your mobile phone.

Option B: Online Web Portal

Visit the official PITC Billing & Complaint Portal or LESCO's customer care portal. Select "Register Complaint," enter your 14-digit Reference Number, select your sub-division, and describe the problem.

2. Resolving Billing Disputes & Meter Reading Errors

If your bill appears unusually high due to wrong meter readings, estimated average billing, or tariff slab misclassifications, follow these steps to request an official bill correction:

Verify Units Consumed: Compare the "Current Reading" listed on your bill with the physical digits on your electric meter outside your property. Before disputing, you can run your numbers through our LESCO Bill Calculator to check whether taxes and slab increases match NEPRA regulations.
Photograph the Meter: Take a clear photo of your meter screen showing the current kWh reading alongside the physical meter serial number.
Visit Your SDO Office: Bring the photograph, a copy of your CNIC, and the physical bill to your local LESCO Sub-Divisional Officer (SDO) office. The SDO has the authority to issue a revised "Correction Bill" if a reading error is verified.
Pay Corrected Bill: Once the SDO issues a corrected duplicate bill, you can pay it at any designated bank or online channel before the extended due date. Learn more in our Payment Methods Guide.

3. Escalating Unresolved Disputes to NEPRA

If LESCO sub-divisional staff or executive engineers (XEN) fail to resolve your meter dispute, overbilling complaint, or new connection delay within 15 days, consumers have the legal right under the Regulation of Generation, Transmission and Distribution of Electric Power Act to file a grievance with the NEPRA Consumer Affairs Division.

NEPRA complaint applications can be submitted online via nepra.org.pk or mailed in writing to NEPRA Tower, Ataturk Avenue, G-5/1, Islamabad. Include your LESCO complaint tracking number, copies of disputed bills, and written correspondence as evidence.

Frequently Asked Questions

What is the official LESCO helpline number for complaints?

The official LESCO 24/7 helpline number is 118. You can also report unscheduled power outages, transformer failures, or line complaints via SMS by sending your 14-digit Reference Number to 8118.

How do I register a LESCO complaint online?

You can file a complaint online through LESCO's official customer portal at lesco.gov.pk or the PITC Electricity New Connection and Complaint portal (enc.pitc.com.pk). Enter your 14-digit Reference Number, select the complaint category (meter, billing, outage, or theft), and receive an instant tracking ticket number.

What should I do if LESCO does not resolve my complaint?

If LESCO sub-divisional staff or regional offices fail to resolve your complaint within a reasonable timeframe, you can escalate the issue to the NEPRA Consumer Affairs Division at nepra.org.pk or file a grievance with the Federal Ombudsman (Wafaqi Mohtasib).

How can I dispute a wrong meter reading or overbilling on my LESCO bill?

To dispute an overbilled or estimated reading, take a clear photo of your electric meter displaying the current reading. Visit your local LESCO Sub-Divisional Officer (SDO) office with the photo, a copy of your CNIC, and the physical bill. The SDO can issue a corrected bill or order an official meter test.

Need to check your current bill balance?

Enter your 14-digit Reference Number or 7-digit Consumer ID for instant official bill lookup.

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